Customer services representative for

Keywords: overview,customer service representative,business
Description: U.S. News's customer service representative job overview with comprehensive information on necessary job training, expected salary and job satisfaction, plus tips on job openings.

Whether you need help with a computer problem, fraudulent activity on your credit card or a gift that wasn’t the right size, customer service representatives can take care of you. These professionals serve as an intermediary between a company and its customers, answering consumer questions and helping resolve issues with a product or service. Customer service reps must be willing and able to help customers and exercise patience – even when dealing with people who may be angry or frustrated. They may work with customers in person, over the phone or via computer.

The expected growth of industries that specialize in customer service, like telephone call centers, should lead to more job openings in the coming years, as will consumers’ increasing appetite for products that require service and support. The Bureau of Labor Statistics projects employment in this profession to grow 10 percent by 2024, which is faster than the average growth rate for all occupations. An additional 252,900 jobs will need to be filled by 2024.

The median annual salary for a customer service representative was $31,200 in 2014, according to the BLS. The top earners pulled in more than $51,630, while the lowest earners made less than $19,860. The highest-paid customer service representatives work in the following industries: motor vehicle manufacturing, natural gas pipeline transportation and natural gas distribution. In terms of metropolitan areas, the best-paid customer service representatives work in San Jose, California; San Francisco; and Stockton, California.

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